Enabling the new cabinet
My previous blog refers.
As part of the work to commission the new fibre service in the village, I understand the copper lines for the village have now to be connected direct from the main cabinet 3 [Dunston junction] to the new cabinet PCP17 [The Green], instead of via the old Pillar 3/2 cabinet [Post Office].
The contractors for BT Openreach [Telec Utilities] have been in the village throughout the Bank Holiday weekend to carry out this extensive re-routing work, but unfortunately some properties have been left without a phone line/broadband service.
The BT engineer is currently on-site and is aware of at least 20 customers without a service. He is going to try and get authority to repair the problem, instead of Telec Utilities having to come out again to fix the issue.
I have now been advised the reported disconnections have increased to 27... therefore Telec Utilities are having to return on-site to resolve the issues.
Further Update [11.54am]
Telec will not be back on-site now as the work is being handled by BT Openreach direct. The engineer currently working on it estimates it will take until tomorrow to get it all sorted. If you haven't phoned in your problem, please make sure your fault has been registered with your provider e.g. BT, TalkTalk or whoever and then this will be reported to the engineer to fix.